We'd love to help but we would need more information. Type of computer? Mobile device? Operating system? Browser? Javascript enabled? Cookies enabled? Type of Internet connection? Error console messages?

The issue is clearly on the client end as the Chat is functioning. From what symptoms you do describe, the issue could be caused by network latency / a slow connection. If the page loads, your IP address has not been blocked. The first recommendation would be to try other web browsers and make sure you have resest any browser cookies you may have from tripawds.com by deleting them, relaunching your browser and revisiting the site.