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Verizon Network Routing Issues
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Here and Now

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1 April 2015 - 9:36 pm
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exclamation Note to All Verizon Users

We have identified routing issues causing packet loss on certain Verizon networks that cause severe latency retrieving data from the Tripawds server.

Translation: If you use Verizon to connect to the internet, and are experiencing trouble using this website, please know that we are working with their engineers to resolve the problem. "Working with" such a Goliath is relative, and can take time...but you can help.

If you have a Verizon mobile broadband device (e.g. MiFi or other card/router), or you use a smart phone with Verizon service to access this site;

And you are having trouble navigating the forums, loading blog pages, etc., especially after your first visit or after logging in;

Please:

1. Make a note of the exact time the issue occurred.

2. Visit WhatIsMyIP.com and note your IP address at the time.

3. Reply or send a PM to Admin (aka jerryGdawg) or reply to this topic with your IP address, physical location, device being used, and any other relative information, including but not limited to browser in use, pages visited, time of issue, and any errors reported or on screen notifications.

Thank you for your patience and support!

Any questions?

The Rainbow Bridge

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7 April 2015 - 12:22 pm
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Hey folks, we'd love it if you could help us escalate this issue with Verizon, if you cannot access Tripawds with their service but can get to it other ways.

Admin spent all morning on the phone with them to pinpoint the connection issue their network is having with our server. In other words, he was banging his head on a brick wall.

Verizon says it's our server. But we have proof from our server data center that it's not. We can access Tripawds on non-Verizon networks, and so can members who don't use Verizon.

Verizon is calling this our problem. But we know it isn't. Can you help us so that they know this is more than just Jim and I complaining? We've been told that technical issues of this type at Verizon don't get fixed properly until Verizon gets enough complaints.

First follow the instructions above to give us your IP Address. We'll make sure you're indeed having this problem.

Next, if you're willing to call Verizon (dial 611 from your Verizon phone) and complain that you can't access Tripawds with their service, we would be so grateful.  Here's some language you can use to escalate past the first line operator, who won't know anything about this type of issue. Ask to escalate the call to tier two tech support because you want to speak to someone who understands network engineering. Then say:

"Hi. I believe I'm having networking routing issues. I cannot access one particular website with my Verizon service but can get to it with other networks. The site manager of this site tells me that there is packet loss on certain Verizon networks, but Verizon says there is not. I am calling to log my complaint to you because it is clearly not the website."

I know this might sound daunting to anyone who isn't a geek but we'd sure appreciate any help we can get. Thanks so much!

It's better to hop on three legs than to limp on four.™
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7 April 2015 - 5:13 pm
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MYYYYYY. PLEASURE!!!! And on a mich, much smaller scale, I can understand the effing (I learned h ow to spell "that" on this site! Yay!) frustration in dealing with them!!!

And I'll go to BFF Bobby at Verizon too! And I say that seriously as he has helped on more than one occasion when their techies could not...and I'm talking level two also!

Admin Guy, please don't be banging that head of yours too hard! We want to see you scar free at the tripawd pawty. Besides I just ended up crying in frustration everytime I talked to them and they usual k y gave me a free gigabyte! I wasn't doing it in purpose...I was just sooooo frustrated ....and it doesn't hurt as much as banging your head!!!

LOVE YOU MR. AND MRS. ADMIN!!!!

Happy Hannah had a glorious additional bonus time of over one yr & two months after amp for osteo! She made me laugh everyday! Joined April's Angels after send off meal of steak, ice cream, M&Ms & deer poop!

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wherever
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21 April 2015 - 4:30 pm
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Testing connection via new ATT Wireless Hotspot... 8 pages deep and lo latency experienced with Verizon Mifi... way-confused

Edited quickly too.

Here and Now

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21 April 2015 - 4:32 pm
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betaman said
Edited quickly too.

That was fast! And Quoted too...

The Rainbow Bridge

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25 April 2015 - 3:24 pm
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Don't get too excited, yet.

posted from iphone via mifi w/ rich text... big-blink

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wherever
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25 April 2015 - 3:33 pm
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jerry said
Don't get too excited, yet... 

Silly Jerry, easily excited. rasberry

quoted from ipad via mifi, TinyMCE acting up a bit...

Here and Now

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4 May 2015 - 10:11 am
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Could it be? After two months of banging our heads against that packet loss on the VzW network....

Say it is so! We shall see question

wherever
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4 May 2015 - 10:15 am
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Now we just need everypwady with Verizon Wireless service to help us see if this is really really fixed for real! rasberry

Virginia
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4 May 2015 - 6:10 pm
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And miracles can happen!! I'll keep an eye out over here in Virginia! I did get kicked off once today...pretty sure it was just the tiny mice from Verizon though. So far today, connection has been fine and not taking forever.

BFF Bobby at Verizon did say he sent the post I showed him you made a couple of weeks ago to several different "contacts" of his who thought could maybe help. I'm gonna find out if he in anyway did help, cuz goodness jnows, he should get props...and a Puppy Latte!

I hope this works for sooo many reasons, ut especially for our beloved Admin Guy! You deserve to see the fruits of your labor on this nightmare!!!

LOVE!!!

Sally and Alumni Happy Hannah and Merry Myrtle too!

Happy Hannah had a glorious additional bonus time of over one yr & two months after amp for osteo! She made me laugh everyday! Joined April's Angels after send off meal of steak, ice cream, M&Ms & deer poop!

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5 May 2015 - 8:42 am
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benny55 said
Bobby at Verizon did say he sent the post I showed him you made a couple of weeks ago to several different "contacts"...I'm gonna find out if he in anyway did help...

way-cool You can let Bobby know it was the Verizon Wireless Technical Advisory Group who first even acknowledged there might be an issue, and they only did this after I sent a letter to our Regional President. Persistence paid off!

There was apparently a problem with the data optimization VzW performs, adversely affecting traffic to certain servers. Who woulda ever thought some little ol' Admin Guy with a three legged dog coulda helped identify that! But we've been working directly with a team of senior network techs to do just that—after about two months of getting nowhere with "support" reps.

</end_rant>

So far so good... We hope this is behind us for sure, and we never have to run traceroutes or try to explain packet loss to anyone who insists our "IP addres is bad" ever again.

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