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Can't access Foundation website when logged in to tripawds.com
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Oakland, CA
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20 December 2008
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14 August 2015 - 1:59 pm
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Any time I try to skip over there to look at something or post something I get a blank screen with the following message

Incorrect or out of date login key

This has been going on a long time and I have the feeling it dates back to when I was reviewing the site prior to launch? Somehow?

Thanks!

Martha

Woohoo! Tripawds Rule!

Regulator of the Oaktown Pack, Sheriff of the Oaktown Pawsse, Founding member and President of the Tripawd Girldogs With 2 Names ROCK Club, and ... Tripawd Girldog Extraordinaire!

Visit Codie Rae's Blog!

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Member Since:
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15 August 2015 - 12:03 pm
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Codie Rae said

Incorrect or out of date login key

Well now that's an interesting one...can you view the site at all? Or just trouble visiting the dashboard? Can you view it when logged out of Tripawds?

My first suggestion would be to clear your cache and reset any cookies for tripawds.org. (No need to reset any tripawds.com cookies.)

Other than that, I would recommend logging out and attempting to log in to tripawds.org with you same username and password. It would also be interesting to know if Ralph has the same issue since you are both users of that site.

Tripawds Founders Jim and Rene
tripawds.com | tripawds.org | bemoredog.net | triday.pet

Oakland, CA
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20 December 2008
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17 August 2015 - 7:29 pm
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I cleared my cache and reset cookies awhile ago in trying to fix this. I can view the site when I am not logged in to tripawds.com. And I just logged out here and went to the foundation site and could see nowhere to log in. And when I clicked on the link in this post I got the same message.

If I am a user of the site (not sure what that means) wouldn't I get a place to log in? As I recall, when we were reviewing I logged in at tripawds.com and then went to .org. But my memory might be faultywinker

Woohoo! Tripawds Rule!

Regulator of the Oaktown Pack, Sheriff of the Oaktown Pawsse, Founding member and President of the Tripawd Girldogs With 2 Names ROCK Club, and ... Tripawd Girldog Extraordinaire!

Visit Codie Rae's Blog!

Oakland, CA
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17 August 2015 - 7:39 pm
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D'oh. OK, I just logged out and clicked on the link you provided. When I tried to log in I just got a blank page with Access Forbidden.

Woohoo! Tripawds Rule!

Regulator of the Oaktown Pack, Sheriff of the Oaktown Pawsse, Founding member and President of the Tripawd Girldogs With 2 Names ROCK Club, and ... Tripawd Girldog Extraordinaire!

Visit Codie Rae's Blog!

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17 August 2015 - 7:49 pm
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Codie Rae said
If I am a user of the site...wouldn't I get a place to log in?

Only if we chose to include a visible log-in link on that site! way-cool

I just logged out and clicked on the link you provided...

My bad. If you're logged out, you won't have access to that dashboard link.

You could try logging in to tripawds.org here. But you shouldn't have to do that. What happens if you go to your Tripawds Dashboard and click My Sites? Or...send a PM with your password. I'd love to see what you're experiencing.

Do you have any trouble accessing Travis' or Codie's blog?

Tripawds Founders Jim and Rene
tripawds.com | tripawds.org | bemoredog.net | triday.pet

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20 August 2015 - 3:03 pm
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Codie Rae said

Incorrect or out of date login key

Martha,

We need to know if you have this same issue with Travis' or Codie Rae's blog? What about Ralph, same problem viewing tripawds.org when logged in?

Tripawds Founders Jim and Rene
tripawds.com | tripawds.org | bemoredog.net | triday.pet

Oakland, CA
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20 December 2008
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20 August 2015 - 3:25 pm
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My access to Travis' and CR's blogs is fine and I have made blog posts since this started happening. Ralph has the exact same problem--he just tested in Firefox and Chrome--which reminds me I tried it in Chrome too and it made no difference. I just went to my Dashboard and selected Tripawds Foundation . Then I tried to "Visit Site" and it threw back the same error message.

I will PM you with my password....

 

thanks!

p.s. in the greater scheme of things this is pretty minor so if you can't get to the bottom of it right now I totally understand!

Woohoo! Tripawds Rule!

Regulator of the Oaktown Pack, Sheriff of the Oaktown Pawsse, Founding member and President of the Tripawd Girldogs With 2 Names ROCK Club, and ... Tripawd Girldog Extraordinaire!

Visit Codie Rae's Blog!

On The Road


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20 August 2015 - 4:21 pm
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Codie Rae said
Ralph has the exact same problem...

Thanks. Yup, there's clearly an issue with cross domain cookies, and we've informed the Domain Mapping plugin developers.

In the mean time, here is a work-around we just confirmed will give access to mapped domains by logged in users:

  1. Log out of tripawds.com
  2. Log in to tripawds.org
  3. Confirm access to Foundation Dashboard
  4. Confirm you can view Foundation website.
  5. Visit Forums, from link at very top of site.

Cookies for both .org and .com may need to be reset too.

PS: You can always visit the Foundation site and access its dashboard (to publish posts, etc) at its unmapped domain 501c3.tripawds.com

NOTE: This issue should not affect members who are not a user of tripawds.org. Though it would be interesting to hear if that is actually the case. Anyone else playing along at home care to confirm whether or not they can view the Tripawds Foundation site if logged in here?

Tripawds Founders Jim and Rene
tripawds.com | tripawds.org | bemoredog.net | triday.pet

Virginia




Member Since:
22 February 2013
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20 August 2015 - 11:57 pm
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And the Admin Guy said....."Anyone else playing along at home care to confirm whether or not they can view the Tripawds Foundation site if logged in here."

I'm only "playing along" to see if this helps. But I can tell ya' straight up, no need to even try to 'splain anymof this to me. >way-confused I'm jist providing this input to see if it helps.clap

So I tapped thr Tripawds Foundation link as presented in your last sentence and got.."Incorrect or out of date log in key." I've been able to access it in tne past.way-cool

Happy Hannah had a glorious additional bonus time of over one yr & two months after amp for osteo! She made me laugh everyday! Joined April's Angels after send off meal of steak, ice cream, M&Ms & deer poop!

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21 August 2015 - 8:42 am
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benny55 said
So I tapped thr Tripawds Foundation ...and got.."Incorrect or out of date log in key."

Fantastic...thank you for confirming all logged in Tripawds members have the same trouble. way-confused

Tripawds Founders Jim and Rene
tripawds.com | tripawds.org | bemoredog.net | triday.pet



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25 November 2014
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21 August 2015 - 2:41 pm
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exclamation FYI: We have implemented a fix which appears to address the issue of logged-in users not being able to access the Tripawds Foundation website. Anypawdy else care to test that for us?

Virginia




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22 February 2013
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22 August 2015 - 10:36 am
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Yep! All better now 🙂

Happy Hannah had a glorious additional bonus time of over one yr & two months after amp for osteo! She made me laugh everyday! Joined April's Angels after send off meal of steak, ice cream, M&Ms & deer poop!

On The Road


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22 August 2015 - 7:49 pm
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YAAAAY!!!! Thanks for letting us know.

Tripawds Founders Jim and Rene
tripawds.com | tripawds.org | bemoredog.net | triday.pet

On The Road


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3 February 2016 - 8:46 pm
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Please advise if this issue is recurring again...we've reverted the setting that "fixed" it while troubleshooting the random log-out problem.

Tripawds Founders Jim and Rene
tripawds.com | tripawds.org | bemoredog.net | triday.pet

Oakland, CA
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20 December 2008
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11 February 2016 - 4:32 pm
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My Dearest Mister Admin Guy,

I am so sorry but the email you sent last week got lost in the shuffle. I was just now able to visit the .org site while logged in to .com. Using chrome on a lap top running Windows 10. I am having a new PC built by my in-home technical guru that I keep around for just such emergencies as we speak, so will let you know if it works on that machine when it is up and running. 

xoxo,

Martha and the OP

Woohoo! Tripawds Rule!

Regulator of the Oaktown Pack, Sheriff of the Oaktown Pawsse, Founding member and President of the Tripawd Girldogs With 2 Names ROCK Club, and ... Tripawd Girldog Extraordinaire!

Visit Codie Rae's Blog!

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