Purrkins said
I have subscribers to Purrkins blog and they never get a email when a new post is posted.
Any ideas or directions would be appreciated...

Interesting. Here are a few things we discovered when investigating this issue...

1. Logs confirm the messages are being sent. If they are not being received, the issue usually resides upon the recipient server end. In the vast majority of cases, the emails are being blocked by the recipient's spam filters or at their ISP level. The recommended action here is to instruct subscribers to check their spam folder. Gmail users should check their Promotions tab and train Gmail to redirect approved mail. And iCloud users should check their Junk folder.

2. Two subscribers have AOL addresses. AOL email addresses are notoriously known for not receiving automated emails, like blog post notifications and newsletters. Historically, Tripawds has had many problems over the years with AOL users never receiving email communications from us. We have no solution for this, other than to suggest subscribers use an alternate email address.

3. We have successfully subscribed with two different email addresses. Confirmation email was immediately received for both, and upon confirmation both addresses appear in the Subscribers list.

4. We also successfully sent and received a test email from your Mail Template settings.

5. Now...we noticed the Subscribe widget was missing a title, and it stalled out when attempting to subscribe, never displaying the success message. Anyone who may have been using this method was likely never subscribed. The "Follow" slide-in form worked fine for our first test, and the widget is working, now that we fixed it...

6. We have fixed your Subscribe sidebar widget. There was a "Custom Menu" widget directly above the Subscribe widget, but no Menu was selected. This was likely breaking the widget, causing its missing title, and apparently affecting the Subscribe widget below it.

7. Rather than manually confirm Petra's subscription, we resent the confirmation email. Hopefully she may chime in to confirm that it was received and/or check her iCloud Junk folder...

8. We confirmed the Resend Confirmation Mail is functioning properly. We successfully subscribed with a third email address and intentionally did not click the link in the confirmation email that was quickly received. We resent the confirmation email from you dashboard, and it was also received. (This third unconfirmed subscription has now been cancelled.)

9. So...everything appears to be functioning properly on the Tripawds server side for subscriptions to the purrkins blog.

Slide-in Form & Widget subscriptions are both working:

UPDATE: In researching this, we also just noticed that the network setting of the "From" address for all Tripawds blog subscription emails was incorrect. Odd really, the gremlins had assigned a certain user's @ymail (Yahoo) email address. We have fixed this so all notifications will come from a no-reply [at] tripawds.com address, which should be less likely to get spammed or filtered.

Thank you for bringing this to our attention so we could discover that! Maybe it will also help...

Super Stu! said
i do receive the Tripawds newsletter, so I am receive it some subscriptions right?

Wonderful, thank you for subscribing. But all subscriptions are different...the Tripawds News email newsletter comes from Mailchimp. The Tripawds News Blog and every individual Tripawds Blog with subscriptions enabled all come from Tripawds but each requires its own confirmation.

I haven’t received any notifications regarding this forum today.

You would only receive email notifications from forum topics you have subscribed to, if and when there are replies. Subscriptions to forum topics are also completely separate from blog and/or newsletter subscriptions.

I’m not sure how to check my iCloud junk folder?

Super Stu! said
I received the subscription email alert...which I confirmed.

Fantastic. Thanks for letting us know.

Sounds like the purrkins blog subscription form and confirmation emails are functioning as they should.