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help videos
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11 January 2012
7:49 am
Guest
Guests

I cant play the help videos.  Blank space with small red circle in top left corner.  What is video format?

11 January 2012
3:38 pm
Las Vegas, Nevada
Member
Members
Forum Posts: 4344
Member Since:
14 August 2009
sp_UserOfflineSmall Offline

Hello,

Admin is probably out for the day, I'll try to help. 

I'm not sure where you are looking at the help videos?  Can you point me in the direction?  Home page?

 

Most of the videos loaded here are usually from youtube.  So, it should start playing UNLESS you have some setting on your computer disabled.  Like for instance, is Adobe Flash enabled?   If you are on Internet Explorer, go to the top of your screen and click  Tools –>Manage Add-Ons and there you can see if Flash is enabled. 

 

Can you see other youtube videos online?

 

The only other thing I can think of is …are you using Safari?  Or is your firewall on your computer blocking it.

 

Let me know if you need further help. 

Her Retired AvatarComet - 1999 to 2011

She departed us unexpectedly  January 23, 2011 at the age of 12 1/2.

She was born with a deformed front leg and a tripawd all of her life.

12 January 2012
11:24 am
On The Road

Team Tripawds

Administrators
Forum Posts: 35
Member Since:
25 September 2009
sp_UserOfflineSmall Offline

Mac said:

I cant play the help videos. 

Interesting. We have confirmed that all the Help videos on our blog tutorial page are functioning properly. Are you using an iPad. All the videos are embedded Flash objects, so you will need to use a device that supports Flash to view them. Aside from that, I would recommend updating your Flash player or trying to use another browser.

If problems persist, please provide as much detail as possible about your system, browser, etc. Sorry for the inconvenience.

Tripawds Founders Jim and Rene
tripawds.com | tripawds.org | bemoredog.net | triday.pet

12 January 2012
1:02 pm
Guest
Guests

Thank you.  You are correct - I can no longer play utube videos either, so flash isnt working.  Apparently it doesnt work on 64 bit operating systems and IE9.  Ill try using a different browser.

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